Privacy Policy
Your privacy is important to us. This policy explains how MetaCommunications collects, uses, and protects your personal information.
Last updated: September 30, 2025
Information We Collect
In the course of providing fiber optic installation and telecommunications infrastructure services, we may collect the following types of information:
- Contact Information: Name, business name, address, phone number, email address
- Project Information: Installation locations, technical specifications, service requirements
- Business Information: Company details, project timelines, budget information
- Technical Data: Network configurations, equipment specifications, installation details
- Communication Records: Service requests, support tickets, consultation notes
How We Use Your Information
We use the collected information for the following purposes:
- Providing fiber optic installation and telecommunications services
- Project planning, design, and implementation
- Customer support and technical assistance
- Service maintenance and ongoing support
- Billing and payment processing
- Compliance with industry regulations and safety standards
- Improving our services and customer experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: With contractors, suppliers, and vendors who assist in project delivery
- Legal Compliance: When required by law, regulation, or legal process
- Safety and Emergency: To protect safety or prevent damage to network infrastructure
- Business Transfers: In connection with business mergers, acquisitions, or asset transfers
- With Consent: When you explicitly authorize information sharing
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission and storage
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection practices
- Secure handling of technical documentation and project plans
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Duration of service agreements and warranty periods
- Compliance with legal and regulatory requirements
- Resolution of disputes and legal claims
- Maintenance of technical documentation for ongoing support
Project documentation and technical records may be retained longer to support ongoing maintenance and future service needs.
Your Rights
You have the following rights regarding your personal information:
- Access: Request information about what personal data we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
Website Usage and Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website usage. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Provide relevant content and information
You can control cookie settings through your browser preferences.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MetaCommunications
Email: info@metacommusa.com
Phone: (515) 216-0041
Address: 1405 SE 28th Street, Grimes, IA 50111
We will respond to your inquiries within a reasonable timeframe and work to address your concerns promptly.